1. How long does it take to deliver my order?
You will receive an email as soon as the products are dispatched for delivery with the relevant tracking details. Delivery could take between 2-5* working days excluding weekends and public holidays from the day of dispatch depending on the payment method you choose. DELIVERY TIMES ARE CURRENTLY AFFECTED BY CURFEW AND FUEL SHORTAGE.
2. How do I pay for my order?
Eeframs offers you multiple payment options. They are
- Bank transfer/deposit
- Online Card Payment using VISA or Master Cards
- Mintpay – Buy now Pay Later | Interest Free, Pay in Three.
- Cash on Delivery for orders below LKR 10,000 (unavailable at the moment)
3. Do you offer Cash on Delivery?
We have disabled COD at the moment
4. How much is delivery?
Bank Transfer/ Card Payment LKR 350.00
5. Do you deliver to locations out of Colombo?
Yes, we deliver island wide.
6. Why have I not received my order?
If your products’ arrival took longer than expected (1-3 working days excluding weekends and holidays) please contact us at [email protected] or DM us on Instagram @eeframs.lk
7. Would I be able to order something not listed on your website?
Absolutely. Please contact us on Instagram or WhatsApp us on 0777045048 with the details of the products you like to order and we will get back to you with the price and order details within 24 hours.
Please note that we require Non-Refundable 50% advance payment for pre-orders.
8. How do I cancel my order?
To serve you better, Eeframs will begin to process your order immediately after it has been submitted. Please send us an email or message us on Facebook/Instagram immediately, after you placed an order, to change/cancel an order. Please note that we are unable to change or cancel an order once it has been dispatched.
9. My item is damaged. What should I do?
We understand that you may receive damaged items due to transit time. If a product is defective or damaged, this must be reported same day of delivery with pictures. If the product is deemed defective we will replace the product at no additional charge to the customer. Just drop in your query to our customer service for more details at [email protected].
10. Do you accept Visa or Master Card?
Yes, now you can pay with Visa or Master Cards on our website.
11. How do I know when products will be restocked?
You can signup for restock alerts on the product’s page if the item is out of stock to get notified by mail when we restock the products.
12. How do I delete my account on Eeframs.lk?
- Sign in to your account.
- Navigate to the
Account Detailstab. - Scroll all the way to the bottom, and click on the text saying
Delete Account. - Confirm your decision and your account will be deleted successfully.